Shipping policy

Order Processing

Order Confirmation: Once your order is placed, you will receive an order confirmation email, indicating that we've received your order and payment.
Product Availability: We will verify the availability of your items with our warehouse. If the product is unavailable or on backorder, we will notify you immediately, offering the choice to wait or request a refund.
Shipment Processing: If the product is available, it will be processed and shipped within 1-3 business days. For items marked as preorders, shipping will occur within 2 weeks of your order.
Additional Shipping Charges: Bestbomg reserves the right to notify you of any additional shipping fees based on the carrier and the products ordered. You will be informed of the exact cost before shipment.
Order Modifications: If you wish to modify or cancel your order, you may do so for a full refund before shipment is processed.

Order Tracking

Tracking Information: You will receive a tracking number via email within 36 business hours after processing. You can also check your order status by logging into your account.
Follow-up Notifications: We will send you delivery updates and reminders to pick up your package on time. Ensure your email and phone are active to receive these notifications.
Tracking Issues: If you do not receive a tracking number or it’s not working after 3 business days, please contact us at support@bestbomg.com. We will assist you within 12 business hours.

Order Changes

Requesting Changes: If you need to change your order, please contact us immediately after realizing the need for a change. Once the order has been shipped, changes may not be possible, and there may be additional charges.

For shipping inquiries, please contact us at support@bestbomg.com.

Shipping Costs & Times

United States: 3-5 business days
Canada: 3-8 business days
Australia: 4-8 business days
United Kingdom: 3-8 business days
European Union: 3-10 business days
Russia: 5-10 business days
Japan: 3-10 business days
Thailand: 3-10 business days

Shipping Locations: We ship from both our China Warehouse (Factory) and U.S. Warehouse, supporting global delivery.

Processing Time: All shipments are made within 3 business days after order confirmation.
Import Taxes: Customers are responsible for any applicable import taxes.
Shipping Carriers: We typically use UPS or USPS for deliveries.

Missing Packages

If your tracking number shows "Delivered" but you haven’t received your package, please follow these steps:

Check your surroundings and ask anyone at your location if they received the package.
Contact the shipping carrier directly to report a missing package for quicker updates.
Email us at support@bestbomg.com to report the issue. We will assist you promptly.

Note: Bestbomg is not responsible for stolen packages. Please ensure your delivery address is secure. If your package is lost, we may require up to 30 days to investigate.

Disclaimers

Shipping Delays: Unforeseen circumstances like severe weather or delivery carrier failures may cause unexpected delays. We strive to notify you of any significant delays.
PO Box Addresses: Most carriers do not ship to PO Boxes. If you enter a PO Box, we will contact you for an alternative address.
International Orders: Import taxes or duties may apply, and customers are responsible for these additional charges.

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